We want to make the returns process as straightforward as possible to ensure you have a great experience when shopping with us.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless in specific circumstances. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be refunded via the same method you paid with. If you paid via card, your refund will be processed back to your card. If you paid via Paypal, we'll refund your Paypal account.

Please contact info@urbanpreppers.co.uk to arrange a return.